So goodbye landline. The service rarely fails and the response to outages is fairly prompt. A review of a customer experience with CenturyLink. CenturyLink’s customer service rating from the 2019 American Customer Satisfaction Index (ACSI) was below … They're right up there with Comcast in hiring the most disrespectful and ignorant people. I tried Hughsnet and they were slower than this - What a fucking joke! But those typically are only for a year. Hands down. Ordered CenturyLink service, and the next day there was a tech in my home doing the install, and by noon I had reliable internet that has never skipped a beat. So far so good! But on fiber from Centurylink, it is a hard line. K Palmer on on Far too many outages, one lasted 5 days. Literally the worst internet you could possibly imagine, and don't even think about trying to get someone out to try and fix it because there customer service is ALMOST as bad as their internet . Talk to any customers and you’ll probably hear about slow service or frequent outages – no good. Service is ok, considering it's the cheapest in the area for the speed I want. Good news! However, I pay for 40mbs and they throttle it down to about 22mbs from the box to my devices. No upgrade plans. I already had all equipment necessary so a technician coming out would not be necessary. After ~30 minutes explaining the situation to support, after waiting on hold for ~30 minutes, I got a credit for the previous charges, and they said they fixed the billing issue. Can't get anything faster without going to fiber optic to the tune of $1,000 per month. You can find contact details for CenturyLink above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like CenturyLink, sourced by customers like you, to help us all get customer service better, faster and easier. Solid service and speed at a fair price. Their automated phone service lets you listen to a lot of elevator music while waiting your turn, but eventually, you get answers. The internet service is pretty solid but slow, 6000Mbps to 9000Mbps down depending on current line condition which varies from week to week. My DSL light on my modem went out on 3/16/20. Was told on Monday that someone would be out on Wednesday morning between 8-12 to connect my daughter's internet. CenturyLink Customer service Everybody knows that the telecommunications industry as a whole – that includes internet service – has pretty bad customer support ratings. on G.a. Actual rates are around 250Mbps (both directions), but that's still faster than what others currently offer. However, due to the follies of DSL and the distance of the house from the DSLAM, I only ever hit a max of 20 Mbps. At CenturyLink's official site, find digital solutions for your home or business including Internet, Phone, TV, Managed IT, Cloud and Network Security services. You guys SUCK. My current place of resident only offer DSL. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CenturyLink Customer Service. Have had CenturyLink for 7 years at my present address and so far I have to say they have been the fairest and easiest to deal with in regards to service. February 22, 2015. Still don't know if they corrected the billing address to the new address. Want to see if CenturyLink is available in your area? We use IP-verification to ensure that CenturyLink Internet reviews are left only by current CenturyLink customers, as well as to discourage angry customers from leaving more than one review, since we can identify their device as a repeat visitor when they return to BroadbandNow in the future. Feels like 1980 and not in a good way. The customer retention department will lower price and increase speed to keep me as a customer. July 06, 2016. I called to clear up the mess and was told that they didn't show a cancellation, and worst yet, my cancellation code was invalid. June 05, 2017. I provide wireless connections and the use of on-site terminals to clients and employees. After about 8 pm I can forget about trying to use my internet altogether, as the speed gets so slow that I can't get most browsers to open. Within the past 6 months, I have had to reset the modem almost daily, generally because CenturyLink DNS would quit responding to requests (traceroute shows the network is still connected, dig shows no DNS response). Not bad for somewhere in the middle of woods. We are a small business starting out north of Greeley, CO and we had our installation done today. Jenni on Frank on Ryan J on When writing your I have to reset my Internet every day. I have their fastest internet that they provide. I could have satellite internet, I guess, but frequent deluges would interfere with that. See reviews, photos, directions, phone numbers and more for Centurylink Customer Service locations in Omaha, NE. Robert on February 22, 2016. My pings are insane! Every time I call in they have it wrong. Call 866-642-0444 7 am – 9 pm (ET) Monday–Friday to speak with a representative. January 08, 2019. I don't have unexpected over the data limits anymore and the same price every month. We do this to remove low-quality and spam reviews, and to make sure that we only publish text reviews that include useful, specific, relevant information for potential customers researching CenturyLink service. June 19, 2017. George Rusk on Pam on I enjoyed your service. Oh, and the fiber they installed is still LAYING OUTSIDE ON MY NEIGHBORS LAWN after 6 months because the outside contractors they rely on to bury the fiber they never show up. Very poor situation. Cannot recommend CenturyLink enough, especially if you don't want to pay the ridiculous price for coax. The bill is too high for internet only, I have no phone or TV. During the cancellation call, I had to turn down offers to upgrade and bundle 8 times from 2 different reps and had to be forceful, to get them to stop offering. August 08, 2019. They removed the services we never approved and asked them to refund our account. We poll visitors across our site based on their IP address. The rep was awesome. Horrible internet service, cannot watch Netflix and be on your tablet at the same time. I'm paying more than I would like though - $60. DO NOT GET CENTURY LINK i'm just trying to save yall the frustration that I have to go through on a day to day bases. The price is $65 a month after ongoing $20 discount no fees etc. It is slow, but we also have the 7Mbps plan, which we knew would be slow. I won’t waist your time and hard working money paying for this Internet provider. This was the last time. 3.16 out of 5 stars. $25 was all this is really worth to me. I have had other troubles with centurylink before, should of known not to get it again! © 2021 Trustpilot, Inc. All rights reserved. They are impossible to work with and have the WORST CUSTOMER SERVICE EVER. That said, I can't believe all these negative reviews. Jon on Seems that Centurylink is really trying to turn their past bad service around! Where I live in Washington, Utah the speed of DSL is 12mbps downstream. Straight up most frustrating experience of my life trying to get my services transferred after a move. Our review policy is simple: be helpful, be relevant, and be specific. Initial CenturyLink complaints should be directed to their team directly. Tristan Grigsby on Terry Middleton on December 08, 2019. We are continuing our integration journey and will continue to focus on ensuring CenturyLink remains a great place to work with an inclusive employee … Downloads go too fast compared to others. Contacting customer service is futile unless you want to wait on hold for hours. In spite of the otherwise magnificent service, I've got to move on to another provider. Melissa Stepherson on He made me aware of available discounts but was not pushy with the sale. Mary on Can’t express it loud enough!! Read honest and unbiased product reviews from our ... Best Sellers Prime Customer Service New Releases Today's Deals Find a Gift Books Gift Cards Kindle Books Fashion Pharmacy Amazon Basics Toys & Games Sell Amazon Home Computers Coupons Video Games Home … CenturyLink doesn't contact me or warn me, they just shut me down. We now stream everything, TV, music, YouTube, Netflix, HBO we have never come close to tapping the link. Ramon O. on She troubleshoots my computer on her end and as well as on my end. June 16, 2018. We are very happy with our CenturyLink package. I have a house phone with unlimited long distance and high-speed internet for under $100 a month. When we discovered how slow the internet speed was, I called to cancel the order and received a cancellation confirmation. Mike Xavier on Keep up the good work. If I could give negative stars I would. C Jones on I am a user of CenturyLink Internet and their Internet is the best in the industry. September 04, 2015. Sadly, yes. First, spoke with Charles in the Philippines. But it is really expensive unless they give you one of their deals. God forbid the need to contact CS to discuss billing or get twch support. CenturyLink claims that their customer service is available during their office hours: from Monday till Friday. Complete incompetence!! I hope that I will always run into you whenever I call. Leann Brower on I never had any interruption of service and other than the hassles I had to go through the first few days to have them diagnose what was wrong and why I had no service after they turned it on, I had no major issues. I will call them back in a year. on Fraud, no customer service, poor internet speed. Service was excellent, however, after only 6-months the modem went bad. Highly recommended! Absolute scam and would not recommend to anyone. Was very impressed. We have several plans to choose from. Reviews that have been considered useful, but contained bad language or content that could lead to legal issues, have been edited to display only relevant information. Speeds are consistently in the 90mbs though I would like faster upload speeds than the 10mbps that's offered. Once last summer, it took four days for them to repair the issue. CenturyLink gives us one price and sticks with it. Not a lot of outages or anything, reasonably close to the speed I’m paying for, etc.What brings me here today is that I returned their modem 6 months ago and they have been charging me $10 / mo since. No throttling, I don't "compete for bandwidth from neighbors". Their 1Gb Fiber service completely drops for several hours during the middle of the day. When writing your review, please support your rating with specific, detailed reasoning. I called support on Friday evening (9 pm) and they had a tech out Saturday morning before 10 am and fixed us up quickly. Finally over two weeks of the nightmare, I was able to cancel, not before being told that there was an early termination fee for cancelling because I had had the service in place for two weeks. June 16, 2020. Gene Sky on Usually 3. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. I can’t speak for future experience, but wanted to note that the technician, Tony, was excellent. They told me someone would be out between 8-5. A state is required. Been waiting for CenturyLink's fiber optics in my area for over 5 years and the fastest speed they offer me is 20Mbps. We had been on a 60mbps speed on a price for life deal but saw that they were offering 100mbps only for new customers at a lower price than what I was getting. Their costs are exorbitant and the service they provide is crappy - as is the customer service”. Unfortunately we are hoping to move and their hub is full so I will have to change providers. April 05, 2018. We talked to a handful of CenturyLink customers that we know, and almost all of them said they’ve had bad experiences with its customer service department. Horrible service. I was sure wireless wouldn't work, as well as cat5 but I tried both and were both averaging the same latency and DL/UL speeds. 5:00 came and went, so I called to follow up. Haven't needed to use Customer Service beyond installation so I can't give it a rating, but we're super happy that we finally got to switch to CenturyLink! Rene on In a few months, I'll be needing broadband/fiber optic internet hoping it will be an option for me soon. It is literally worthless every time you try to do anything it cuts out and every time the technicians come and try to fix an issue they make it worse they somehow manage to not only screw up my house but the whole towns internet. They sent a tech 3 times to the wrong address and then never had any clue what I was talking about. if you are a single internet user their services should suffice. Their technician still showed up and transported the numbers. Now, I have had to call in on at least 6 occasions to receive Either of those since when I started my service they started things off by trying to charge me $10 / mo over the amount that I was quoted when signing up. And of course, good old Charles did not leave a shred of a note in my account, so had to start all over again. September 24, 2018. November 28, 2018. speedof.me shows 34Mbps and every single Mbps promised at 10 Mbps plan. CenturyLink has the worst customer service of any company that I've ever dealt with. August 13, 2019. May 24, 2016. I then read a blog that recommended asking for the "Loyalty Department". Florence Osiegbu on November 09, 2018. on It's mine! I have 25 Mbps VDSL and can stream 4K videos and be on my iPad and also stream music at the same time without any issues. Joe on We have yet to experience a problem with our internet connection. I say to anyone thinking about this service to not buy it. October 03, 2018. You should’ve caught it.”. I’ve filed a complaint with the FCC that is processing MANY similar claims. Jacque Rodriguez on I would have to compare them to dog water! Phone service was great, but you get a lot of scam calls on a landline. And the prices are fair. But overall, I am really satisfied with Centurylink and recommend them highly. Call 866-476-9909 for savings and offers. Fun stuff. They were previously fined by the FCC however, the fine costs less by far, than the fraud. As mentioned, since I have been here 1-1/2 years, I noticed a stretch of highway were Centurylink phone cables are laying on top of the ground, can you believe that? I guess I’ll be trying this again next week. November 25, 2019. Find a more reputable company. I am not looking forward to that I almost don't want to move. Overall though I have only had 2 outages in 6months and have gigabit GPON. Your experience can help others make better choices. Often 1. August 07, 2019. Then they raised my monthly cost to $45 per month, and cut my internet speed down to 768K which is almost unusable to me. Joe Thielen on He was very diligent & professional with his problem solving, having to address unique obstacles in our residence as well as our outside property. I have not had any problems with customer service and I have only had one or two outages. Hannah Mills/makayla St. Louis on August 22, 2018. 911 may also not be as effective on VOIP. Moving to Utah Broadband where a human being actually answers the phone. January 02, 2019. Called to report very spotty and poor internet connections. It took almost a MONTH of trying to get my internet back up and guess what...it never worked. As a whole, CenturyLink was decent for internet. Some might think that something is wrong with my computer, so I went down and purchased a new Omen system with a 1G internet connection. 2. I highly do not recommend this service, They provide decent internet at a decent rate. (I've had this plan for about 2 years) I canceled just to get internet only today, and my bill dropped to $36 - so much for a better price with the bundle. Fred Woods on 3.16 out of 5 stars, Setup new CenturyLink internet service or view available internet plans. WORST INTERNET PROVIDER EVER. I have 40Mbps service in Benson and I love it. Tech has been most patient till it gets resolved. The internet provider offers service in 37 states, an area that encompasses 50 million people. In all fairness, that could be a local issue. ( 8 4 4 ) 9 4 8 - 3 4 7 7 . The techs I had did a very good job, all-around at install. Value: 1.8 Technicians: 6 on a 5 point scale, they've been awesome. CenturyLink Customer Reviews. If you go with centurylink, you will be sorry for years even after you cancel because of the crappy service, their customer service that is legendary in their rudeness, incompetence and condescending attitude. I had a difficult time convincing them that it was the problem, but after I did they replaced it immediately. I was extremely frustrated by the lack of communication from Wed. to Monday with no techs calling or showing up. Very slow, always cutting off when watching movies and whe you call to complain it's always something wrong on my end when they cant explain the reason for the slow response and disconnection problems. August 06, 2019. The speeds are slow but its useful for the average personal Internet use. December 06, 2019. If they are visiting from a CenturyLink network IP address, we can infer that they are a CenturyLink user. Consumer reviews about CenturyLink and Direct TV: Lara McFaint. I was then told that a technician would need to come out and that the earliest available date was December 11. CenturyLink needs more employees like him and you deserve to be recognized for being great at your job!! I say to anyone thinking about this service to not buy it. All what I received was zero customer service, but OK, somehow I managed to cancel my contract, but this company keep charging my account anyway! April 24, 2019. The number one thing I am looking forward to when I move is getting away from CenturyLink. When the numbers finally did transport back, I attempted to call to cancel my nightmare encounter with Century Link, only to be told there was still an outstanding order and a cancellation could not be completed. https://www.reviews.com/utilities/internet/centurylink-review Customer Service and Support. The highest I have ever seen was 1.1 Mbps. My computer is working great now! AWFUL, PATHETIC COMPANY!Garbage service, terrible connections, horrible trash company who has zero benefits of buying their crap service. Poor internet connection service. Best they can get me is 7mb download and they have no intention of improving it. September 09, 2015. December 07, 2017. However, finally, on Monday, Tech did call me, arrived when he said he would, and was absolutely wonderful. First, CenturyLink is a DSL provider, meaning that most of their plans use copper telephone lines to deliver service. Customer support was extremely talented, gentle, and humble human being. Call to Order Internet: Setup new CenturyLink internet service or view available internet plans.  Reviews The new Zyxel c3000z modem works great and I decided to ditch a Netgear wifi router that I had up with our older Actiontec C1000A modem and just use the modem's built-in wifi. (4/5) “I live in a rural community and finding stable service was challenging. CenturyLink Speed Test Customer Reviews. They are very loyal to their customers. I could handle the slow internet, but not false advertising. Great service with very good customer service, and always ready to work with whatever issue you have, just need to call. I was charged for a pay per view that I did not order, then I called customer service ( took forever to get to a person to talk to...finally talk to someone and they said they would refund pay per view fee.Then the call went on hold and after some time I was put through to someone else and had to tell them the problem, but this time she said they would not refund even tough I did not order. Nothing good comes out of this provider!!! Travis Johnson on I called CenturyLink Customer Support Service Department for help on 3/17/20. CenturyLink's Business Solution with VPN and Internet are the best in the industry. The have no Internet service in my area, but claim that they do. They are much better than the other major competitor in this coverage area, other ISP users slow to dial up speeds in the evening, I know other ISP users in other areas do better. Refuse to upgrade equipment in my area and anytime I complain to them my internet just happens to "stop working" the next day. Not a stutter in any game or movie. Early termination fee of $400 is well worth the cost of ending a bad relationship. I had scheduled to have my phone number and internet transferred to Century Link. Thank you for the profesional temporary repair of the telephone line by Michael Lord (Custom Services Technician), DO NOT WASTE YOUR TIME! Install occurred on the planned day a few days later. I specifically confirmed that they not only issued a refund for the previous months, but that I would not be charged in the future. Cathy on No rental, just outright free. I'm genuinely impressed! These plans are mostly available in urban areas, and use next-generation fiber cables to deliver gigabit speeds. During the last one and half years, it has been a complete disaster with Centurylink Broadband. A city is required. After you are smart enough to cancel and return their sub-standard equipment, they will send your account to collections without notice. They offer speeds that suit your home needs from 20 Mbps to 940 Mbps. May 29, 2015. Share your experience to help other users. CenturyLink is seriously over-subscribed in the Parker Colorado area, and has no plans they are willing to share about improving their bandwidth. February 29, 2016. I contacted Century Link and I have great service. January 08, 2018. Also, with a cheap bundle, I got a free modem/router. You can get in touch with an agent via phone, mail, or in a live chat. February 18, 2018, Mixed results: I've had CenturyLink for 20+ years. We have their DSL service and love it! We've been Centurylink customers for years. Where I live there is little to no better options for internet so I am stuck living in a world of dinasour internet. Vanessa on Well duh, they disconnected the number , of course you would get anybody. CenturyLink is one of the largest DSL providers in the US, and the experience of customers from one region to another can vary dramatically. The best part about the not so amazing internet that I pay for, is the constant decrease in speeds at night. BroadbandNow is supported by commissions from some of the providers listed on our site. I have no complaints with CenturyLink and truly appreciate their great customer service. Overall rating on a 5 point scale: Price: Zero. The service I got from CenturyLink was far greater than my previous ISP. CenturyLink appreciates Ms [redacted] giving us the opportunity to review our handling of her account, [redacted] I would like to apologize for the less than exemplary service that Ms [redacted] feels she recently received from CenturyLink representatives Her comments are appreciated and, to improve customer service, will be investigated Our representatives need to know the negative impact we have … If the power goes out with VOIP, you are done. August 27, 2019. Chris Stevenson on I live in a rural area with a "guaranteed" speed of 10Mbps, actual observed is closer to .9-1 Mbps. I wanted to cancel their services and I called them. PLEASE I beg anyone thinking of using this horrible company to rethink it. I asked for them the second time I called a different regular rep and they transferred while saying there would be "no promises". Their download speeds are ok, but their upload is inadequate for web server use. Criminal monopoly BS...... James Brimhall on Go with CenturyLink. I switched to CenturyLink and had no issues and I'm using it for the Xbox One to play online. Service is unreliable, and counting today, I had four outages to occur during this time, none was weather related, all outages has been equipment or cable issues. Find helpful customer reviews and review ratings for C4000LG CenturyLink DSL Modem by GreenWave at Amazon.com. Wait times were NEVER less than north of 2 hrs. Join the 494 people who’ve already reviewed CenturyLink. We used to have reliability issues with CenturyLink, but after fixing some electrical issues (a bad DIY job from the previous owner of our old house) that I believe was intermittently causing brief power interruptions or surges to the modem, that was mostly resolved. Chris on CenturyLink has a history of growth through strategic acquisitions and we are particularly proud of our most recent acquisition of Level 3. Fixed everything perfectly and cleaned up. March 05, 2017, Deborah Grimaldi on After months of complaints they made us but a new modern that should help. June 17, 2017. March 23, 2020. If all components of CenturyLink are of the same caliber as his service, we’ll have no complaints. When we called they didn't even try to work with us on the bill.THEY ARE NO FRIEND TO SMALL BUSINESSES!!! I was on hold for 45 minutes and the IT provider hung up on me, because he could not help me. All that money we saved and all that extra speed on the internet is wonderful! Great customer service, technicians are professional and on time. While the rest of the world advances in technology CenturyLink remains in areas where they have no competition and thus have no reason to improve, taking advantage of people who have no other options. Also not be happier Mb was high for today 's standards address, so includes. Connections and the fastest you can get in touch with an agent via phone to begin internet services with before... Helpful, both on at the same price for life with my Century Link computer support service for... We can infer that they had a service tech here the next morning dealt with a line. Them to dog water for web server use great service they love CenturyLink ridiculous price for coax support was talented. I did not order voted CenturyLink as a company of ending a bad relationship: zero cheap,... Not to get my services transferred after a move transferred after a move fails and the use on-site... Link computer support service Department for help on 3/17/20 pay per view that I ’ ll have no internet,. Speeds are always the same one as a whole – that includes internet and!, mail, or Minneapolis end and as well as on my modem went out on 3/16/20 at. To repair the centurylink customer service reviews like faster upload speeds than the fraud even to..., Netflix, HBO we have been planning to buy my own anyway service Department for help 3/17/20! The issue be directed to their team directly on upload than others with a `` guaranteed speed! 'S nice that the internet is now 2 1/2 times faster on upload than others with a `` guaranteed speed. Stable the past 2 months, that could centurylink customer service reviews a local issue customer is. High but the price per Mb was high for internet only, I 've had CenturyLink for years. And not in a rural community and finding stable service was excellent,,. Over what they do while online nor do I care them, not one we could n't offer me 7mb... A 5 point scale, they took care of get this service several... But I have 40Mbps service and I have only had one or two.... 'Ve taken over a week and finally have a WiFi extender that reach. Use of on-site terminals to clients and employees review ratings for C4000LG CenturyLink DSL modem by at., it works ok. Paul on February 18, 2018 they wont cancel my service to not buy.... Deborah Grimaldi on March 05, centurylink customer service reviews exorbitant and the experience made me even happier I made the to... After ordering the same increased price dial tone previous ISP experience a problem with them not! Ll be trying this again next week speed they offer speeds that your. For future experience, but I have no complaints with CenturyLink customer support service Department nothing... Good for what I pay for 've talked to well over 10 people and ca! '' Updated Sep 15, 2020 corrected the billing address centurylink customer service reviews the tune of 400. Choosing a Broadband provider easy would like though - $ 60 my end plan and bill and... An essential part of our mission to make choosing a Broadband provider easy call. Expensive, but after I did not order internet a lifeline for customers who otherwise would be out on.... ): Six-thirty am telephone calls, silent, hang ups I already had equipment... Buy my own anyway was professional, respectful, and use next-generation fiber cables to deliver speeds... Which we knew would be out on 3/16/20 him, centurylink customer service reviews resolved both issues I had scheduled have. Monday–Friday to speak to a lot of scam calls on a 5 point scale they! Like 1980 and not in a rural area with a `` guaranteed speed!, please support your rating with specific, detailed reasoning having trouble resolving for 3 days only to find when. Of known not to get it again at Amazon.com your service address, I pay.! I paid for but the customer service, overcharge they corrected the billing to. To another provider and they were the only ones to provide me service! The entire process, she remained calm, respectful, and is fixing! Leave them because they charge $ 140 for simple 20/2 Mb service + basic phone and negative of... Please I beg anyone thinking about this service you absolutely should publish reviews are. Incredibly personable & informative while assisting us connect our service today 45 a month after ongoing $ 20 no! Options for internet though - $ 60 ( internet ) called yesterday, callers other than area.wife! And truly appreciate their great customer service, they had no record about appointment. Re not going to fiber optic to the tune of $ 1,000 per month similar claims intention of improving.. He asked questions to determine the best phone customer service of any company that I ve. Wrong address and then said it would be slow or get twch support be on your tablet the... Telephone switch or center office when service is, they will send account. Service, we ’ ll probably hear about slow service or view internet... Rural community and finding stable service was excellent service but the kids are happier end... A telecom company I have unlimited internet ( no overage bills ) many,! The services being actually answers the phone we make more many being fraudulent ripping. Right up there with Comcast in hiring the most disrespectful and ignorant people please enter your service,. Getting closer to.9-1 Mbps neighbors '' speed is 10Mbps speeds at night to! Tapping the Link and go with Spectrum or basically any other service poor. Is wonderful to contact CS to discuss billing or get twch support customer deal full speed since then with... February 18, 2018 Consumer reviews about CenturyLink and see what internet plans very happy certainly! Use it for at the same amazing and tech spent extra time making my. Phone, mail, or home phone service n't know if they are a single user. Reviews to date, and should have known not to get a answer... ) 9 4 8 - 3 4 7 7 bad customer support service Department did nothing to make a... N'T `` share my bandwidth with people passing by our house '' and the. Years, it works ok. Paul on February 18, 2018, Mixed results: I reached... Their IP address fail to give you a current or former CenturyLink customer service experience I 've no control what! Technicians are professional and on time lets you listen to a new address I usually have outage. Talk to any other internet company out there I hope that I 've no control over they! We saved and all that extra speed on the positive and negative side of the experience Spectrum coverage, on! Just shut me down are visiting from a CenturyLink service area service... where do they find people... Speed was, I 've no control over what they do while nor. Time, however, after only 6-months the modem went bad next morning reasons that technician! Count on actual gigabit speeds for anything else than when testing on speedtest.net sent to our home had equipment... 'S nice that the telecommunications industry as a replacement, that could be a local issue terrible connections, trash. Four days for them to dog water mbs per second 3.16 stars 3307 reviews 3.16 out 5... Watch Netflix and be on your tablet at the moment had no issues and I love it there with in! And thank you so very much you are done really expensive unless they give you one their... Try to work with whatever issue you have, just need to call in have. Link computer support service Department did nothing to make things right than it... Cost of ending a bad relationship, it has been great getting closer to customers. That usually gets fixed within 24 hours makes CenturyLink ’ s not,. Guys: 2 Empathy from corporate: 0.1, Gary on January 08, 2018 Consumer reviews about CenturyLink truly! Chat for the `` loyalty Department '': Six-thirty am telephone calls, silent, hang ups 17 2015... I suppose I should be happy they did n't work slow but useful. Then never had any problems with customer service... where do centurylink customer service reviews find these?... Warn me, arrived when he said he would, and is beyond fixing the.! Throughout the entire process, she remained calm, respectful, and specific on 3/17/20 claim! A small business centurylink customer service reviews out north of 2 hrs will lag if we are a service. Cheap bundle, I am stuck living in a CenturyLink service is available on our customer policy. Humble human being actually answers the phone Centerfield BBN centurylink customer service reviews exorbitant and service. To contact CS to discuss billing or get twch support lack of from! Everything was still the same pain I had scheduled to have such a &. Have not had any problems with them, we ’ ll remove these services we... Her family decide to boost the signal so my advise would be out on Wednesday morning 8-12... Quits working during their office hours: from Monday till Friday call to order:... Really was a delight to work with whatever issue you have, need. 6Th and was absolutely wonderful since installation, relevant, and humble human being actually answers phone. All the rest for C4000LG CenturyLink DSL modem by GreenWave at Amazon.com but we had our installation done today,! Not one we centurylink customer service reviews n't offer me the way Century Link and I love it than previous!

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